Returns & Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging along with all designer labels / authentication cards / dust bags and related certificates. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@carrykind.co.uk.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note you have 14 days to return the goods from the date the return has been accepted. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United Kingdom, shipping your goods may take longer than expected.
You can always contact us for any return questions at: customerservice@carrykind.co.uk.
Please note that delivery costs cannot be refunded. The buyer will be responsible for the return postage costs and the original postage costs. For items returned from outside the UK, the original postage costs and any associated charges cannot be refunded. Please note transactions fees and administration fees will also be deducted on international returns. Carry Kind does not charge a fee for returns however payments made via Debit/credit card or Paypal are subject to a third party processing fee of 3-4% (deducted at source) which is not refundable. The refunded amount for a return will be reduced by the third party payment processing fee and the original delivery cost.
Carry Kind reserves the right to deduct transaction fee charges in the event of a cancelled order.
Sale Items are Final Sale items and as such returns are not accepted.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
UK & EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@carrykind.co.uk.